Southern Housing Group news

Welcome to the spring issue of Open Door

Chief Executive Tom Dacey.

With a new year comes some new and exciting changes at Southern Housing Group...

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Solving your complaints

In June last year we introduced a new complaints process based on the feedback that you gave. The most important things you said were that the process took too long...

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Better safe than sorry: Fire safety tips

Fire safety is very important and is everyone’s responsibility. To make sure your home is free of fire risks, here are some tips to stay fire safe:...

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Could you save money on water bills?

Unlike with energy companies, you cannot choose your water company as your provider depends on where you live. However, there are things you can do if you’re worried your water bills are too high...

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Helping young people into work

Our employment and training programme, Southern Works, has helped yet another resident find work in his chosen industry...

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How we helped Howard get online

Our Community Skills Trainer, Claire Sells, has been working with residents on the Isle of Wight to help improve their computer skills and confidence...

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Need help paying your bills?

Pam first got in contact with the Financial Inclusion Service after her husband of 40 years passed away and she was struggling to manage her finances – her husband had always dealt with the bills and she didn’t know where to start...

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Want to own your own home at an affordable price?

If you’ve ever dreamed of owning your own home, but you’ve not been able to afford to so far, take a look at our new shared ownership homes available at The Cedars...

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Making sure our service charge information is clearer

In September last year, we surveyed you about your service charges, how we set them and how they affect you. As a result, our internal customer service teams have been working together to find ways to improve...

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Southern Housing Group Limited, an exempt charity and registered society within the meaning of the Co-operative and Community Benefit Societies Act 2014 number 31055R, registered in England with registered office at Fleet House, 59-61 Clerkenwell Road, London EC1M 5LA